Deming Cooperative Puzzle

ACROSS 1. Competent people, doing their best, know all that there is to know about their work except how to _________ it. 4. He that ________ and is lucky will capture the market. 8. Best efforts and hard work, not guided by ___________, only dig deeper the pit that we are in. 9. Responsibility divided between operator and inspector assures ________. 10. A product or service possesses __________ if it helps somebody and enjoys a good and sustainable market.

DOWN 2. Quality is the responsibility of __________. 3. We must focus on education and development of a culture that puts value on _________. 5. Pieces in an assembly line must work together as a __________. 6. A customer expects only what _______ have led him to expect. 7. Knowledge necessary for improvement comes from __________.

(if you get stuck, see Chapter 1 of The New Economics)