Deming Cooperative Puzzle

ACROSS 2. The magnitudes of the most important losses from action or inaction by management are __________. 7. Ranking people comes from failure to understand ___________ from common causes. 9. There must be a ________ to achieve an aim. 11. Judging people does not help them to do a _____ job. 12. Education, industry, and government should interact as __ ______. 13. Performance of the individual can ____ be measured, except possibly on a long-term basis. 14. Management requires ________ term thinking.

DOWN 1. When salesmen are on commission, focus is on sales; when on salary, focus is on the _________. 3. Reward for good performance may be the same as reward to the __________ for a pleasant day. 4. The merit system destroys __________. 5. It is important to work on the _______ that produced the fault, not on him that delivered it. 6. Apparent performance of an individual is actually attributable mostly to the _________. 8. The most important application of the principles of statistical control of quality is in the management of _____, and the whole system. 10. A flow diagram of an organization shows how each component _______ on the others.

(if you get stuck, see Chapter 2 of The New Economics)