Deming Cooperative Puzzle

ACROSS 1. In place of judgment of people, the aim should be to ________ the system so that everybody will gain. 5. A manager's job is to ______ and counsel, not to judge. 9. Joint responsibility is ________ from divided responsibility. 10. The fourth stage of the Shewhart Cycle for Learning and Improvement. 11. Everybody should have interest and challenge, and ___ in work. 15. Ranking and grading produce ________ scarcity. 16. A manager should be an unceasing _______. 18. The second stage of the Shewhart Cycle for Learning and Improvement. 19. Negative _____________ result in a company being less than the sum of the individual abilities of its people. 21. _________ from data is prediction.

DOWN 2. A manager creates _____ . 3. Schools of business have an obligation to prepare students to ____ the transformation, to halt our decline and turn it upward. 4. With shared, or divided, responsibility, ______ is responsible. 6. Forces of destruction create _____ losses to the individual and the company. 7. To adopt a change, or to abandon one, requires ___________. 8. Future costs include ______ suffered by customers. 12. Our schools must preserve and nurture the yearning for ________ that everyone is born with. 13. To reduce time of development, put more effort into the _____ stages. 14. The third stage of the Shewhart Cycle for Learning and Improvement. 17. The first stage of the Shewhart Cycle for Learning and Improvement. 20. There is __ assignable probability to being right or wrong in prediction.

(if you get stuck, see Chapter Six of The New Economics)