Deming Cooperative Puzzle

ACROSS 1. After control is achieved, the next step is ___________ of the process. 5. It is __________ to reduce to zero simultaneously mistakes from both common and special causes. 7. There is no logical ___________ between control limits and specifications. 9. Specification limits are not _______ limits. 10. To look for causes of ups and downs in a stable system makes things _____. 11. A _______ cause of variation is not part of the system of common causes.

DOWN 2. An aim in production is to shrink __________. 3. Control limits need to be __________ from pertinent data. 4. A control chart is the _______ talking to us. 6. When no indication of special cause is present, the process is said to be ______. 8. A point _______ the control limits is a signal.

(if you get stuck, see Chapter Eight of The New Economics)