Deming Cooperative Puzzle

ACROSS 2. Patterns of points on a control chart may indicate a _______ cause. 4. Sporadic __________ will require detective work. 7. A process may be stable, yet turn out ______ items and mistakes. 8. One gets powerful leverage on sources of mistakes by tracing the process ________. 9. Once you reach statistical control, the problem becomes how to _______ the system. 10. A special cause may turn out to be one that can not possibly _____, or one that may. 11. The result of tampering is to ________ in the future the production of faulty items and mistakes. 12. Worker training worker in succession goes off to the _____ ___.

DOWN 1. Improvement nearly always means reduction of _________. 3. Improvement of a stable system requires fundamental change in the _______. 5. A process that is in statistical control has a definable __________. 6. To take action on the process in response to production of a faulty item is to _____ with the process.

(if you get stuck, see Chapter Nine of The New Economics)