Deming Cooperative Puzzle

ACROSS 1. Measurement of productivity does not _______ productivity. 7. In statistical control, there is an ____________ process. 8. Quality should be aimed at the present and ______. 9. It may cost as much to _______ a defect as to make the product in the first place.

DOWN 1. Quality begins with the ______, which is fixed by management. 2. Improvement of quality leads to less ______, higher productivity, and lower costs. 3. Productivity improves as _________ is reduced. 4. The ________ is the most important part of the production line. 5. Productivity increases as _______ improves. 6. Low quality means ____ costs.

(if you get stuck, see Chapter One of Out of the Crisis)