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ACROSS
6. The transformation is the job of _________.
8. People _____ in different ways.
9. We should _______ constantly the system of production and service.
10. Management must create constancy of ________.
11. Short-term profits are no index of _______.
13. We need to drive out ____, so that everyone may work effectively.
14. An organization needs people that are improving with _________.
15. The ________ is the most important part of the production line.
16. Slogans, exhortations and targets ignore the fact that most of the problems belong to the ______.
17. There is need for ___________ of effort.
18. Best efforts are not ________.
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DOWN
1. Experience alone, without ______ teaches nothing.
2. The aim of supervision should be to ____ people and machines to do a better job.
3. We must cease __________ on mass inspection.
4. Inspection does not improve _______.
5. We need to remove barriers to _____ of workmanship.
7. We need to break down ________ between departments.
8. Quotas should be replaced with __________.
12. Our aim in awarding business should be to minimize _____ cost.
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