Deming Cooperative Puzzle

ACROSS 1. Price alone is not a determinant of _______ or performance. 3. The cost of production is the same for __________ product or service as it is for good. 5. Customers may be eager to work with _________ to improve service. 7. Uniformity enables the user to _______ what to expect. 8. If breakdowns are independent, not chain reactions, they will form a _______ distribution. 9.Improvement of the system is the responsibility of __________.

DOWN 2. Workers need to __________ what their jobs are. 4. Tests one at a time run the risk of failure to observe ___________ between the factors. 6. Often, with some knowledge, improvements can take place with the ____ employees.

(if you get stuck, see Chapter Twelve of Out of the Crisis)