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ACROSS
1. Common causes of loss arise from the ______ itself.
4. Costs and benefits are difficult to ________ in dollars.
5. A numerical goal without a ____ to enable it to happen is useless.
6. Some points of a group must lie above the _______ of the group.
7. Before experimenting, make use of ________ information.
9. No one knows the ____ of a defective item that reaches a customer.
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DOWN
1. One should study a process with use of the ________ cycle, often referred to as the PDSA cycle.
2. A quality characteristic under control is ______.
3. Not all points will lie on the _______.
8. Talking to those people with above average numbers of defects will ___ improve performance.
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