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ACROSS
2. Management must remove the _____________ causes of trouble that make it impossible to produce good work.
5. Piece work robs the employee of his right to do work that he can be _____ of.
6. Special causes can be detected only with the aid of proper ___________ techniques.
8. Defects beget _______.
10. Rework stifles _______.
13. Control charts tell the operator when to take action to improve the __________ of work, and when to leave it alone.
14. There is no _______, no capability, except in statistical control.
15. Exhortations and platitudes are not very effective instruments of ___________.
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DOWN
1. Tighter specifications can be realized economically only by _________ of some of the common causes of trouble.
3. Quality by __________ never works.
4. It is unacceptable to hand a worker specifications that he can ___ meet.
7. When a process has been brought into statistical control, it has a definite __________.
9. Defects sent into production cause trouble at ______ stages of production.
11.Operational definitions help distinguish what is right and what is _____.
12. A system of quality control should ______ the number of fires.
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